The Robey, Chicago, a Member of Design Hotels'

Great food in Cafe Robey and happy hour in Lounge. Rooftop bar has a great view. Close to blue line and easy to get to O’hare and loop. Good shopping and restaurants nearby.

Bed was comfortable. Closet roomy, services excellent.

Wait times for the elevators and access to the pool, Up room and lounge could have been better for hitels guests.

EVERYTHING. Staff was phenomenal at all hours. Helpful at 4am when I needed a new key. In the daytime whenever I had a question or called down for something I forgot to pack, it took less than 5 minutes before staff was knocking with exactly what I had asked for delivered to my room. When answering their front desk phone, every single employee was polite, prompt, knowledgeable.. What else ? They have every quality that is hard to come by these days in customer service. I chatted with sever staff members and a brief encounter led to lovely conversations which is usually annoying right? But not in this case. ABOUT THE ROOMS- I want the same room I had (queen with double bunk) next time and everytime after I stay there in the future. Or just make it my home. CLEANLINESS IS IMPECCABLE! With those concrete/marble floors (idk official name), no carpet, slippers for each guest, it felt pristine. And I've stayed in hotels in over 500 cities around the world so cleanliness is definitely a quality not often found at this level. I was in the industrial déco side of the hôtel so not sure about the other rooms but the lighting at the vanity was perfect for doing my eyebrows. I loved the separate private shower and toilet "rooms" and having the vanity just outside of both. The locker space would be perfect for anybody who traveled with family or just a group of people as it gives each person their own storage. Long bar for hanging clothes upon entry with wooden hangers too. Industrial déco was done perfectly. Edison bulbs and exposed pipes. A lamp on almost every corner for any personal use if don't want to turn on the main ceiling light (which was great lighting too when I used it). Shower in my room was handicap accessible with a sitting area if needed. Completely out of your way if not needed. Clean towels. Comfy slippers. I received a bottle of champagne when I checked in around 4am after making a reservation within the previous 30 minutes.

NOT A THING I didn't love. Would stay forever however had to leave since they were booked up when I tried to extend my stay. I had the queen with double bunk room. I want to move in.

The description of the hotel featured the 13th floor rooftop bar. Since it was closed for a private party we never even got to see it.

The location

Towels could have been softer