CityClass Hotel Europa am Dom

“Zehr gut danke! The lovely chap on reception let us check-in early so we could leave our bags in the room, he also provided advice on getting to the Palladium for the Morrissey gig that night. The twin beds were so very comfy, the windows opened wide, great shower, mini safe and fridge in room and we even had a packet of sweets on our pillows! We were only in Köln for 20 hours so didn't explore the rest of the hotel or eat/drink there.”

“Delicious breakfast with lots of choice. Clean and comfortable room. Great location right next to the Dom.”

“Everything is good. However........ Shame our superior room was smaller than expected. I had e mailed twice prior to visiting as I had planned this trip as a surprise for my husbands 50th birthday, so you were aware this was special for us and we have stayed with you before. You didn't do anything extra in my mind. There was a better superior double. I had to complain as we had no soap in the shower, literally 2 cosmetic tissues. The fence panel rattled all night the first night and the shower head leaked. These were all fixed, but the room should have been checked before we arrived. What you could have done and should consider to be the best for service in my opinion 1. Complimentary breakfast on his birthday morning 2. Wine in the room on arrival with Happy Birthday card 3. Ensure the room is at its best, no issues 4. Compliment slippers and robes I hope you do something with this feedback and please let me know what changes you will make by e mailing me directly.”

“Great central location, let us check in early, breakfast good.”

“Nice staff, location and facilities”