Candlewood Suites Conway

The price and room cleanliness

There was limited parking with so many hotels clustered together.

They did NOT offer breakfast, but we were told there was microwave popcorn in our room that was complimentary. Shampoo, conditioner and body wash were better than the last few hotels I have stayed at, which were MUCH more expensive.

1. Customer service at the front desk for check-in was very disappointing. Got a LOUD heavy sigh when asked if he could look up my membership for points. He verbally responded "It is a real pain to look it up, but I can if you really want.". 2. My boyfriend forgot his toothbrush so he went to the little store in the lobby to look for one. It was out. So he went to the same front desk employee, who said he would look to see if they had any up there. Then the employee proceeded to slowwwwwly take his time to look in the front desk storage area, which was out, then slowwwwwwly walk over to the lobby store to look (which we knew was out, hence coming to the front desk and telling the employee the store was out). He then said he would look in another area and disappeared on an elevator. Came back with multiple toothbrushes and proceeded to stock the lobby store BEFORE bringing a toothbrush to my boyfriend. We were literally the closest room to the front desk so entire event should have taken no more than 5 minutes but took closer to 20 minutes to get a toothbrush. SUPER poor customer service. 3. We were provided a handicap wheelchair accessible room even though it was not needed. I am hoping that meant it was the last room available and we were not taking a modified room away from another potential customer. 4. There was half a carton of milk left in our fridge. Would feel more comfortable if the basics were cleaned properly so you have confidence that the rest of the room is cleaned properly as well. 5. Parking lot was not ideal and super crowded to due to construction.