Hotel Excelsior

The check in, service and restaurant were all very good to excellent, as was the room and the spa facilities. Location was excellent and the room (with a free upgrade) was spacious and the king bed very comfortable, and the linen impeccable. Housekeeping was friendly and professional and the secure parking I had requested was perfect. No problem storing my bike overnight in the hotel. Front desk offered to help out with a delivery I was expecting.

The only comment I have is about the breakfast staff. Service is not consistently what it should be. The girl was just part of the scenery instead of approaching and asking if I wanted coffee. Weekend staff, probably just a lack of proper training and supervision, but this is a 5 star hotel...

Unfortunately, had no time for breakfast

That there was no balcony at my room

great location

nothing to complain

Excellent hotel with amazing staff. Very good spa facillities. Even though it’s off-season, the hotel is running almost completely smooth.

I would have liked to have a bathrobe and slippers in the room and not having to go to the spa to get them.

lovely

nothing