Sonesta ES Suites Gwinnett Place Atlanta

The ES Suites room layout was good

THE SONESTA ES SUITE WE HAD (ROOM 627) HAD A HORRIBLE SMELL, IT WAS INFESTED WITH A VARIETY OF ROACHES. I CALLED FRONT DESK ABOUT IT, THEY SAID SOMEONE WOULD COME UO AND SPRAY, BUT NOBODY CAME. THE NEXT DAY I WEND DOWNSTAIRS IN PERSON AND STILL NOBODY CAME. WE HAD TO GO TO WALMART TO BUY A BIG CAN OF RAID TO SPRAY OUT THE ROOM. I SRAYED ROACHES ON THE COUNTER TOP, THE TABLE, THE FLOOR, IN THE SINK, IN THE BATHROOM, ON THE WALLS IN TGE BEDROOM....IT WAS THE NASTIEST EXPERIENCE OF MY LIFE!!!! AFTER COMPLAINING AGAIN, 3 DAYS LATER HOUSEKEEPING FINALLY CAME IN TO "CLEAN"...IT WAS CLEAR THAT ALL THEY DID WAS EMPTY THE BATHROOM TRASH AND REPLENISH THE TOWELS BECAUSE ALL THE DEAD ROACHES WERE STILL RIGHT THERE ON THE KITCHEN AND ENTRYWAY FLOOR AND ON THE COUNTER AND WALLS!!!! WE WERE THERE FOR 6 NASTY DAYS IN AN UNHEALTHY ENVIRONMENT WITH OUR CHILDREN. THIS WAS BEYOND ACCEPTABLE AND NOTHING WAS DONE ABOUT THE PROBLEM....CLEARLY THEIR "HOUSEKEEPING " IS A GIGANTIC JOKE!!!! NO TYPE OF REMEDIATION OR COMPENSATION WAS DONE!!!! THIS EXPERIENCE WAS BEYOND DISGUSTING. I'VE HAD A CLEANER AND LESS BUG INFESTED TIME CAMPING!!!! DEFINITELY A NO GO AND -200 STARS IN OUR BOOKS!!!