Goble Palms Guest Lodge & Urban Retreat

Staff were mostly friendly.

We unfortunately stayed here for 9 nights. The rooms were extremely musty and damp - It was unhealthy and we had to request to be moved to alternative rooms (if the facility was unable to move us, we would have had to find alternate accommodation). The property is also in desperate need of maintenance (most windows are difficult to open and close due to rot, leaking roof gutters which drip on your head on the pathways to the rooms and rotten timber handrails at stairways which are wobbly and insecure). On one occasion we came back to find that the french doors and security gate to our rooms were left wide open with all our valuables inside. The owner is extremely unfriendly and unapproachable (he did not bother to introduce himself). When we were discussing the dampness of the rooms with the manager (Vincent), the owner walked past and overheard our the above discussion and interjected and dismissed the dampness/musty smell of the rooms and stated that it was due to the days of rain and big overhanging tree as the cause and then walked away. We pre-arranged onsite parking for our long stay, however this was not guaranteed, as we discovered it was based on a first-come. first-serve basis. I felt that this was very unethical, as we were not even discussing this problem with him, he simply blurted out his comments and proceeded to walk away. The advert states that they have wifi and DSTV channels (satellite TV/channels) which is extremely misleading as there are very few satellite channels which are pre-selected by the management and the guests have no control of choosing/selecting channels, as there is no remote/set top box to do so. The wifi signal is slow/non-existent - which the owner stated was "due to the rain and damage to infrastructure". The lighting in the rooms and mosquito's at the property are a problem. The breakfast was average, as the same thing is served everyday and some items ie. fruit salad werent fresh.