The Balmoral

I told them I am severely asthmatic. When I walked into the room I immediately smelled musty old rug that was cleaned at least dozens of times and exhausted its useful life a long time ago. I went back to the front desk and told them needed a different room for medical reasons and willing to pay more. The front desk person and the day manager told me that they did not have availability without any serious they said no without any consideration and force me to sleep in this room where I ended up wheezing all night. They also lied to me that all the rooms were renovated at the same time and were the same. And it turns out that there were at least a few rooms available.

The front desk staff should care about the wellbeing of their customers. Poorly trained and inconsiderate.