West End Hostel

Good location, very friendly staff, cooked breakfast. Good value for money.

Room will not be tidied up without asking, also you have to ask for fresh towels.

The room was clean and attractive.

The advertised free WiFi did not work and the staff was not knowledgeable on its operation. The lack of staff's control over unruly guests.

Nice rooms very clean and well decorated.

No lift but only three floors.

Good location - quiet area but walking distance of station and city centre. Chaps working on reception/bar were lovely, friendly, helpful and fun. Nice modern bar and public areas, lovely building, light and airy. V cheap for larger groups. i would only recommend for a really cheap and basic 'somewhere to get your head down' stay based on my experience - the smaller rooms may have been better but didn't see them.

One member of staff spoilt if for others (quite 'off-hand'). Carpet in room and floors in bathrooms quite dirty. Some basics missing in larger room, ie no hooks/wardrobes to hang anything, hardly any sockets, no tables or anything to put personal items on. Shower had very little power.Lights in room didn't work after 11.30pm, only floor level 'night lights' would come on which were bright and we had to cover with shoes so we could sleep. The main lights came back on automatically about 8 in the morning....very odd experience!

The location.

The lack of heating and parking.