Hotel City Stay Frankfurt Hauptbahnhof

It was businss trip that i arranged for my colegues. After staying in the hotel 07-11 January thay claimed for accommodations. Threre was no towels, shower gels in their room, but it was not the biggest problem. Hotel is situated near the social point that gives medicines and drugs for drug addicted people, so near hotel my colleagues saw used syringes and crowds of drunk and homeless people. One day of staying there was an incident we dont know what exactly happened but near hotel were police. It was not safe for us, but now we still have some more reservation in the hotel and nither company BOOKING.COM nor hotel City Stay Frankfurt and its head quarter unswered my letters wirh the request of cancellation. My collegues made foto and video, some i attached to the request letter, but hotel didnt give back prepayment money fot rhe reservation (3000 euro) and even didnt answer my letters.

Friendly staff

Drug users out the front make it a very uncomfortable stay. TV didn’t work in our room, shower was cold and did not drain. Attempted to switch rooms however there was no door handle on the bathroom so we had to go back to our original room. They made no effort after this to fix the TV or any of the other issues that we had. If you can avoid staying here and defiantly don’t stay here if you have a family.

Clean room

Location was noisy and dirty

Location is very bad. Wifi is not working, since we are travelling for business wifi facilities must needed. The property is not taking care of that.

Location is good. .Near to fair, to main station, to city centre.

Room was dirty. There was no shampoo in the toobs. The mattresses are uncomfortable, to throw away. Too much money, for nothing At the night was noisy , because of homeless and drug addict on street. This is not hotel responibility but good to know. Its not street for alone women. This is shame of Frankfurt city.