Shangri-La Hotel, Xiamen

Buffet breakfast has many varieties, staff is very friendly, rooms are clean and bed is very comfortable.

The Chinese Restaurant's food is too ordinary, especially the Restaurant's special dishes. Tried two of the special dishes, but were very disappointed. The red and white wines from Brazil at Buffet Dinner were substandard.

The room.

Staff not being able to communicate much in English.

Location, staff at the reception, food quality at the restaurants

Bad smell in the rooms and on the bed sheets. After we had requested a change of the room because of cigarette smell the next room we got had bed sheets which smelt like they hadn’t been cleant for a very long time. We felt awkward to ask for another change of room. At the dinner buffet we were charged about 50% more than the price which was mentioned to us when we asked as we entered the restaurant. It was corrected after we complained. Such things should not happen in a hotel of this category

Staff are helpful and responsive.

Far away from attractions. The washroom door of the first room I got was broken and couldn’t move. The hotel hasn’t noticed until we got into the room. Good that the staff changed another room to us. Staff at the restaurant were mostly helpful. But more training was needed. We had dinner buffet there and witnessed one of the cook in the grill bar used the same utensils to pick raw and cooked food. I had to asked him to beware of food hygiene. Some staff were trainees and it was understandable. However, one of the experienced staff had to work very hard to take care of both the customers and the trainees. She was excellent. Yet, management has to take better care of this.