Zing Tour Hotel

Nothing

The staff are dishonest and cannot be trusted. My visa was due to expire and I was planning on doing the Ha Giang Loop so I asked the manager if it was possible for me to get a direct bus from Ha Giang to Laos. The manager said "Yes, you can". I confirmed and she assured me that you can and that it would even be quicker from there than Hanoi. Based on this I travelled all the way to Ha Giang on a seven hour bus journey. When I arrived here, it turned that the information the manager gave me was completely wrong and it was not possible to get a direct bus from Ha Giang. In fact, it turned out that I would have to return all the way back to Hanoi where I could have gone from in the first place in order to get there. Unbelievable!

Location was good

The rooms are outdated & dirty. The bathroom had dirt between all the tiles and we found a used condom under our bed. When we notified reception they just got a cleaner to take it away, there was no apology or offer to move rooms. We also booked out Halong Bay cruise through the hotel & that was a disaster. I would avoid as there are so many other places in the same area of Hanoi that are much nicer & offer much better customer service.