Bourou Noguchi Hakodate

Great staff. Check-in comprised of an invitation to sit for tea and very nice confections while they deal with the rigmarole of confirming your reservation details. Wonderful facilities. Wonderful room (Wa-Modern suite). The in-room private onsen-fed bath was excellent. Wonderful water. Bath is perfectly sized for a couple to enjoy (three might be a doable if you're small). The in-room private sauna was a great surprise and was utilized multiple times as well. Excellent Japanese-style breakfast. Room was constantly stocked with water, beer, and hot/cold teas along with a changing selection of confections. Beautiful views out both the guest room as well as the sitting area outside the rooftop onsen. Excellent coffee and tea, and free for all guests at the downstairs cafe (which features a great view as well).

Some Japanese ability is needed to converse with most of the staff you meet post-check-in. Was difficult to convey details related to how the room was/could be set up (when to set out the futon, for example). Dinner was good but a little on the expensive side. Compared to the personal bath/onsen, the rooftop onsen doesn't offer quite so many reasons to visit.

Most of it.

You can have some vending machine somewhere in the hotel. Since there’s only tea/beer/water in each room. If I want some soda, juice, or coke, I have to walk a long way to find some outside, especially after 9pm, so difficult.

It was spacious, comfortable and everything was in good condition. A nice mix between modern and traditional. The food and private dining spaces were also very good and the area is very peaceful. They also provided a lot of snacks and drinks that were in the room. Overall, we were very pleased with our stay. Highly recommend!

Nothing.

The suit is big & comfort! I love its modern style. Everyday the staff will prepare two pieces of local snacks for you. The breakfast is awesome! I love the in-room onset very much. Top recommendation for Hakodate onsen-love travelers!

The place is sort of inconvenient for public transportation. However the staff can always help you hail a taxi within minutes

Hotel had no concierge services, poorly staffed reception and most staff were unable to converse in English. The lounge on ground floor overlooked the Japanese Garden which was poorly maintained and so unlike any other Japanese garden we’ve seen. At almost all times, the hotel lobby was empty and the Long Bar devoid of any guest. So the hotel didn’t have any lively feel to it yet we were told it was full! The room ceiling is thin and each night we heard the guests on the floor above running around their bedroom which disrupted our sleep. And the room layout was poor with one step down going out of the room to the entrance area and the toilet and shower rooms and a step up to get into these rooms. Elderly persons and kids could trip easily with the steps and over at least three different types of slippers per person lying around.