Kansuiro

From the start to the finish, our stay at Kansuiro was perfect. We had booked it as a couple getaway for the weekend. The shuttle just outside of the train station took us straight to the ryokan where we were greeted at the doors. The staff showed the perfection of Japanese hospitality. Our host gave us a quick tour of the ryokan and carefully explained how to schedule private baths. We then went to our room where she explained how everything functioned and how/when dinner and breakfast would be served. People, please book the Momiji room! Absolutely worth it! The suite was as pictured. Having a private outdoor onsen was heavenly. The room also had a nice veranda where after a nice soak, you can sit and relax. I can imagine that during busier times, the general baths would be busy therefore a private bath is perfect. During our stay however, it felt like we had the run of the place which was also amazing. The general outdoor baths takes you across a pond and up a set of stone stairs. There's a little fox shrine up at the top. You feel like you are in your own private sanctuary. Let's just say I soaked until pruney. Dinner: Wow! Again, perfect Japanese ryokan which met our expectations. They do have an English menu as well as a Japanese menu. Be prepared for 13 dishes! Our hostess was very proud to say that a traditional Kaiseki dinner has not one but TWO soups. Breakfast: Not as loaded as dinner because it's breakfast but still WOWs with 9 dishes. We did not have any dietary restrictions however you can ask for substitutes/changes if needed. TLDR: This is a traditional ryokan, a place hundreds of years old and full of culture. There will be stairs. This isn't your typical hotel experience. The futons were comfy (they had a memory foam base) more so than others I've slept on. We got by with broken Japanese and English no problem. To the staff at Kansuiro, THANK YOU!

Our stay was too short! Book 2 nights if possible as by the time you train in from Tokyo there isn't much time to run around Hakone and explore because you'll just want to soak in the onsen for at least a full day.

The stay was fantastic. The staff were extremely friendly and courteous. While some their English wasn't great, they had a huge amount of patience when explaining things. The food may or may not be to your liking, some very strong flavours in there, but It just kept coming!

I enjoyed my stay at the Ryokan. Our host, Ichino-san was very lovely. She gave us a tour around the ryokan and informed us of the timing for the private and public baths. She explained what we were having for our meals (Dinner and Breakfast). The Open-Air bath was beautiful. My Friend and I were waiting for the shuttle bus after checking out and the staff kindly invited us indoors to wait. They even assisted in carrying my luggage. Really thankful for that. I booked the room with a private bath and I enjoyed it as well. The Ryokan was well equipped with the basic necessities. I felt thankful that my room was in the same level as the lobby. However for anyone who has trouble walking up and down the stairs do take note that you might need to take the stairs up. However, I believe the establishment is about 4 stories high? It was my first experience at a Ryokan and I wish to be back again!

Just a precaution not to bring a large luggage as the shuttle bus leading to the ryokan is not big. However the Ryokan staff were very accommodating and helped me with my really big and heavy luggage.

Beautiful property, food and the onsens were spectacular. A little out of the way from the main area but easy walk (trains not running due to typhoon and busses take ages to get anywhere - heads up!)

Similar most places in Japan but only one thin small pillow made for an uncomfortable sleep.

Everything was spectacular. A very relaxing environment.