Ramada by Wyndham Harrisburg/Hershey Area

Very disappointed

I had booked a king room for my husband, my son and I to stay in for 2 nights. I called 3 hours prior to our arrival to make sure everything was set and the man confirmed it was. Upon arrival at the hotel, I was told that there were "unforseen maintenance issues" and they wanted to give me a queen room instead. It was clear due to the extreme over flow in the parking lot that our room was given away. It was then suggested that my son sleep on the FLOOR because a cot would be a fire hazard. The next night, a guest of the hotel walked into our room at 930 at night because someone had checked us out at the front desk and the room showed add available. At checkout, I voiced all of these concerns with the manager who was less than accommodating and didn't seem to care and seemed annoyed that I was taking time out of her day to speak with her

Over night stay

Continent location close to highway

Hotel almost double charged for my stay. Reservation was made through third party. At check in it took a little while to find my reservation. New employee working the front desk. Leaving next morning I decided it would be a good idea to check out, good thing. I noticed a charge against my card, I questioned it and came to find that the front desk charged for room when it was already paid for. Had it straightened out, and continued on my trip. Will check later with card that charge was in fact removed.

Hallways smelled like an ashtray ...

Hotel was advertised to have sauna no sauna available upon arrival hotel was also dirty also requested non-smoking room but was stuck alongside smoking area's upon exiting the room could smell strong smoke odor

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Room and hallway smelled of smoke, no elevator to the floor that I was on and a long walk. Was wasn't very happy. I was good that I only needed to get some sleep. The resturant attached as advertised didnt even look like it was open for awhile.