Palms Lily Hotel Suites

I would prefer not to stay here again

- The cooling of the AC was good. - Washroom size was good and drainage was working fine. - Soundproofing of the room was poor but due to the location of the room, we didn't hear much noise thus we had a peaceful sleep. - We could easily make the room dark enough, to sleep in the daytime. - We didn't have to wait much for the lifts. - Free parking was available inside the hotel. - There was a big open sandy area inside the hotel where children can play. - There were malls and supermarkets within walking distance.

- The receptionist took a long time to arrange the rooms for us, as per him his manager did double booking and that the whole hotel was full. - - This is not what the guest would like to hear when you enter the hotel after driving for 4-5 hrs. - The hotel building looked old and our floor had a smell of smoking. Rooms were small with queen size small beds. - The batteries of AC remote were missing thus I took out batteries of TV remote to use AC remote. - I lost the key for the room thus I contacted the reception, they said they didn't have an extra key because the hotel is full but they would open the room for me. Next day I again requested for another key, they provided but the key didn't work, I had to visit reception 3 times again and again but the key didn't work, so the reception sent someone from the room cleaning to open the door, he opened, I informed him that the key was still not working, could he bring a working key, he replied, "sorry sir, I am busy" and left. So I visited the reception 4th time and the key they provided this time worked. After all this while leaving the hotel, they charged me SR 10 for the lost key. - In the picture above, only half building is the hotel thus the pictures are tricky. - The rooms don't look as good as in pictures. - I would prefer not to stay in this hotel again.