Oi Suen Guesthouse

We only liked the location. The hostel is close to Mong Kok MTR.

Staying at this place was the most terrible experience for me and my friends. First, when we arrived, there was a lady at reception-desk who coudn't speak a word in English. Then turned out she was a cleaner. We booked a family room with bunk beds for 4 people. But she offered us to stay in 2 separate rooms - one room with 2 beds only and another room with one bed without any window. You can find the photos attached below. We were insisting on giving us a proper room we booked but that lady got very unfriendly, told us to call their manager and just left to do her own things. Well, we were very exhausted after a long travel and it took us about 30 mins at least trying to reach their manager who didn't want to do anything to change our room and just told us that was Hong Kong and there was not enough space for everyone. Only after I said I was going to write a complaint on booking.com, they suddenly found the very room we booked. So we left our personal stuff, our bags there, locked the room with a key and just left. When we were back, switched on the light, we found 5 strangers sleeping on our beds, our towels, using our slippers, who just put all our bags on the floor. Those guests told us that administration let them in and allowed to use the room and to put our stuff on the floor. We were really shocked. And it took us more than half an hour after midnight to find out how it could happen and ask to change the bedsheets and so on. So I totally wouldn't recommend anyone to stay there!!! The conveniences are ok as for its price in HK, but the staff attitude was awful!

The room has aircon and has bathroom

First, the bathroom doesn’t have doors. Only curtains are covering the bathroom. Secondly, the room isn’t so clean. There were hairs and other stuff. Third, nobody speaks ENGLISH! It was super hard communicating with the receptionist

Cindy Lam does not speak good English but tried her very best to accommodate us even after 11pm.

Very small, it was not very clean and got lost.

I've stayed in several other guesthouses in the same building (Sincere House) over many years, and this was both the most expensive and the worst quality of them all. It's ridiculous that they charged 500 HKD for such a terrible room that was stinky and had extremely uncomfortable mattresses with tiny blankets. I chose the place because it was supposed to have a double bed for me and my wife, but it was twin beds. (They said we could push them together but that would have been even more uncomfortable and left even less space in the room.) When we arrived in the afternoon there was no one there until we called 3 different phone numbers and waited half an hour to check in.

Location is great.

It's a very old development. Only 1 lift to serve even number floors the entire building till 16th floor.