Extended Stay America Houston - Galleria - Uptown

Mr. Charles, the night staff, was very friendly and helpful in checking in and providing a couple things I asked for such as two blankets and a couple of porcelain plates and silverware. The only positive about staying here.

First, advertised continental breakfast, but was told it was grab-n-go pre-packaged foods. Okay, not a continental but it wi do. Now, I paid extra for the breakfast and no breakfast was served or received. We were told it was first come first serve yet breakfast was until 9:30. Therefore nothing was provided. Then morning staff (two women) were very rude and disrespectful. Rooms were also very old and rundown, had musty smells and things were painted over to hide the walls falling apart. Also, we could not get fresh towels or bathroom items unless we paid extra. Nor could we get trash or hotel room cleaned unless we paid extra. Wait, what?! Lastly, the pricing for two nights and lack of quality is outrageous and disappointing. I have had way better stays with the quality of facilities and amenities at a La Quinta Inn in El Paso, Tx. and several Motel 6's across Texas than this visit here. I paid $300 for 7 nights at La Quinta Inn and although paid for, I was provided a continental breakfast with waffle machine with maple syrup, bagels, fresh muffins, toast, oatmeal, coffee with several options for flavored syrups, tea, milk, apple juice, orange juice, 3 options for dry cereal, boiled eggs, cream cheese, jellies, and peanut butter. This is a decent continental breakfast. Don't advertise unless you will provide. Will not use this location or Extended Stay America ever again.

Location.

Very difficult check-in. Top floor room that I booked was not reserved. They had me on 2nd floor. TV didn't work in 218, so I was moved to 302, even though the night manager said they didn't have any available on top floor. 2 hours to get settled in!

Bed a clean room was quite

Front desk staff when I checked in late came across rude and mean. If it wasnt so late. I would of just never checked in.

The rude Hispanic boy that works at the front desk.

Elevators do not work.

Location

Our floor was wet. We moved rooms. Beds were dirty. Seemed like sheets were not washed in both rooms.