The Moran CITYCENTRE

The best thing about this property was Delia because she tried to accomodate me. Also the view from my window on the 9th floor faced the City Centre

The hotel was challenging to find because it's inside of the City Center and unclear instructions on how to enter the hotel. It doesn't smell like or appear that they did any Covid cleaning. The photos online do not represent the current way the hotel looks. It says they have a spa and they don't which is what I was looking for and why I chose to pay the additional money for the room and alll the taxes and fees they charged. After checking in and upon entering the actual hotel room floors a really strong funk hit me in my nose as I exited the elevator and entered the hallway. The mini bar was empty but someone left a bag of food not sure how long it had been there. It smells super stale like underarm odor throughout the entire floor. Obviously the carpet hasn't been shampooed in years. The toilet was broken and ran all night long disturbing my sleep, at 3am woke up and took the lid off the toilet to check the water level and fixed it. I had to hold the lever to make it properly flush. That morning I left and returned to the toilet running again. I called the front desk and they asked if I wanted maintenance to come and I said no. I shouldnt have to deal the that. They moved me to another bigger room and unfortunately it wasn't properly cleaned, both couches had stains which were nasty and I asked them to come clean and they offered to cover the couches with sheets. The manager came and saw and apologized mentioning the hotel is preparing to rennovate. It was a lack quality in the upkeep of the property. I'm traveling from Georgia to California by car. I'm driving alone and wanted a good experience. The hotel was a ghost town and nothing was open, all the ammenities were closed due to Covid. This company needs to shut down the hotel and properly clean and repair it. If I had more time I would have not stayed there. Very disappointed in the amount of money spent and all the choices of hotels I bypassed to come there. Very disappointed.

Location.

Signage in parking garage is horrible.