Hyatt Regency Houston Intercontinental Airport

The hotel itself was nice, however, there was no pool/hot tub. The hotel had a luxury feel from the moment we walked in. It was in an excellent location with easy access to the airport and major highways in Houston.

The air conditioning in the room was not working. The room was warmer than desired at night. The light over the bath tub was not working. But all in all it was a great place to stay for the money.

I liked the fact that they had a complimentary airport shuttle.

The neighborhood is 'transitional'. I had my dog with me as we were taking an international flight the next morning and I was able to walk her for about five minutes before I had to turn around because the community went from questionable to bad very quickly. Also, my in-room dining menu was missing the lunch and dinner section. I called to request someone bring up a menu, but nobody ever came. Finally I went down to get a dinner menu from the restaurant and was presented with a lunch menu. Ordered room service for breakfast and could only eat the potatoes and the english muffin because the eggs weren't made from eggs; they tasted like cardboard.

Did not have my reservation when I arrived, asked me to call kayak myself to sort it out. The building is very old and not well maintained. I got a glass with lipstick on at breakfast...

As a Airport Hotel its Ok

the rooms were clean and a good size. the staff was professional and friendly. It was nice to have free parking. Generally, overall it was a comfortable stay.

you definitely need to rethink the restaurant and the food. Just one restaurant and the food was not on par with the rest of the hotel. We did not find it appetizing at all and the staff in the restaurant were not efficient nor attentive.

Covenience for the airport

Distance from the city.

Excellent free- parking

They denied to give me the invoice/receipt because they told that Booking com.should do that! .Continental breakfast very poor