Carlton Hotel-Chung Hwa

Need training about payment processing

My stay was good and staff are friendly and courteous but at the end I had a problem which I am still not resolved . They charged my credit card in my a rival and they said they wil not proceed so I can have choice to pay either by cash or to use my card . On my checkout day I handled my fruit card and I found my self that I was charged twice and when I called I found difficulties to convince staff that I was twice charged and I had to take screen shots in my credit card details to show double charges as one in feb 3 and second on feb 5 and joe I have to wait for 2 weeks to see if the money god back . I am just wondering if I only had Jose money to survive in my trip and find my self without money. Hey just train staff to look first at the payment procedures s before proceeding on check out .

Staff aren’t well trained for payment procedures and also. Accounting department they don’t know what they are doing neither about credit card procedures