Grand Serai Congress & Spa

Clean and spacious room and bathroom. Quick room service. Polite staff. Very good location.

Room A/C not working most of the time. Bathtub very slippery. Slow service at breakfast. Very dark corridors.

Location, size, beauty

There was few problems, the drain of the bathroom and the shower hanger and the door of the bathroom were broken. The air conditions was not working properly. I was charged for the mineral water which is normally free of charge in other hotels

Great location!Hotel has its own parking place,right in front of the buildings.many facilities

I booked a superior room with lake view,however I got a room With view over the Buildings.The receptionist told me,from 50 superior rooms,only 2 have lakeview!!! Breakfast was in the price included,however they charged me additional 6€ per person,as i wanted to enjoy my breakfast in the room. The cleaning in the bathroom could had been better,found some hair there!