Pousada Sage Point

Location is nice, the architecture of the place is interesting and nice (... even though it's kind of unfinished and even creepy if you observe in detail and/or get the worst room as it was my case on the 1st night!) Breakfast was Okay (breakfast was provided by Ola Café, a separate company from the hotel)

attention to the client is the worst part... this family owned place is the theater of family dramas. They made a mistake with my booking but instead of resolving the problem they were arguing in front of me (in portuguese but also in english...just to be sure I get it!). At the end, I had a bad, small, and very warm room (much cheaper than what I paid for), and I had to fight for 2 days to get some refund. At no moment, they imagine making a small gesture to compensate their mistake. Their attitude was pretty laidback, and rather self-sufficiency with clients, but also very disdainfull with employees. Safe locker was missing in my 1st room, washing clothes were missing in the 2nd room (and I didn't get one till the end of my stay even though I've asked for). Parking is chaotic, there is no space for residents. You definitively pay for the location, but not for the service provided!!!