21st Floor 360 Suitop Hotel

Fantastic location, very central. Beautiful luxury over-the-top suite with jacuzzi and full kitchen, neither of which we used.

1. Almost impossible to find the entrance. They claim they sent us exact instructions, they did not. We wandered around for 15 minutes trying to find it. We called and it was only an answering service who gave us the night manager who did not answer. We finally found it after much frustration, it is not on the street number they give you, it is around the corner. 2. The "breakfast voucher" is only for 3 places, 1 of which is American touristy just-ok food (Sam's Bagels), the other is a chain (Cafe Rimon-ugh), the third (Nocturno)was an actual Israeli restaurant which was great, so we took breakfast there twice. 4. The hotel is weird, one hall with 14 suites along a small corridor, and a small office. I have no idea if they had a gym, or any other services, they never told us. 3. The worst part- our suite was never cleaned, there were no small towels (only bath-sized), our towels were never changed and we were told we could just take from the trolley in the hall which had no clean towels to take. Our washroom was not touched or cleaned in any way, only our bed was made. This was distressing to come home to after a long day when one wants to shower and rest. The answer? "I will call our general manager and we will definitely do something to make it up to you." Nothing, not at all was done. We checked out and got "I'm sorry." Oh and the night manner came in at 7 PM with a mop and spray cleaner and offered to clean our washroom. Not thanks, we said, we just wanted privacy at that point. With so many nice boutique hotels in Jerusalem, pass this one over. It's basically a luxury air bnb (once you get into the suite) without anyone really caring for you.