Hotel Iris

All was depreciated. The mood was destroyed for some hours.

The facts: 1. They refused to send the confirmation letter first in my 20 years history of travels. 2. The mother of “the host” took away 3 passports and decided to stay till next day because her sun was sleeping. I insisted that it is necessary to return. The son “host” was woken up. He didn’t trust his mother simple to fill in the hotel form. 3. 24 hours services are not available. I decided to pay at evening (23.05) due to early flight. “The host” was sleeping again. The son “host” was woken up again and was very angry and demonstrated it. 24 hours service means free entrance /exit to the hotel , not more from his point of view. 4. The hotel personnel refused to book the taxi. The reason: no charge in phone battery. It is first hotel where the personnel is not capable to book the taxi. It was demonstration of top fail in hotel services. 5. Anti sanitarian and anti hygienic in bathroom . The size of shower 0,6*0,7 (approximation on quantity of ceramic pieces). The doors in shower are not hermetic. All water from the shower immediately went away to shower room. It was disaster. 6. Empty mini bar: nothing, no water for money or without. 7. Cheapest materials are in room maintenance. All new, but all is extremely modest. Conclusion : the services of hotel is fully not compatible with any of European hotel quality standards. The mother and son-host demonstrated fully non-professional behavior. They fully don’t familiar with criteria “customer satisfaction”. The mother demonstrated the mental and National difference “don’t worry about your passports. It is Italy” and also that she doesn’t trust me, but I should trust her my documents. The son doesn’t trust his mother and his personnel to use the bank machine for payment and fill in the forms for documents. The copy also was not acceptable. I have been more than 10 times in Italy and a lot of travels to other countries.