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Our car broke down on I-94E so we had to get a room for the night. The next day when we asked to store our luggage for a few hours while we were waiting for our car to be ready the front desk attendant seemed put out. Also we didn't realize the checkout time was 11:00 and someone knocked on our door with a rude comment. It would have been just as easy to politely notify us and acknowledge that we were rushing as fast as we could to get out of the room. Perhaps more training is needed to better understand the difficult circumstances their guests may be dealing with. We had a very difficult 24 hours and they didn't make it any better.
Room was clean, staff was friendly
Continental breakfast could have been better
Great, except breakfast...
Loved the room, friendly staff.
The woman running breakfast had no clue. When we got there, there were no hot entrees. I asked if we could have some more scrambled eggs, and she explained that there had been a rush, and it would be a small wait. Fine - until I looked around for something else to eat. No fruit, no knives, no milk, no oatmeal. The trash was overflowing. And in the middle of it was this woman asking everyone who came in if she could help them, then explaining that she couldn't.
Hampton Inn & Suites Kalamazoo - Oshtemo ở Kalamazoo, cách Đại học Tây Michigan và Crystal Woods 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ trả phòng cấp tốc và báo miễn phí ở sảnh. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
dựa trên 164 đánh giá
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