Kalamazoo Giường & Bữa sáng

Ưu điểm: We loved everything. The bed was so cozy, the sheets were super soft. The ceiling was hand detailed painted. The staff were extremely helpful and sweet. The food was simply delicious. This experience was so amazing we won't ever be able to stay at a boring old hotel again.

Khuyết điểm: We loved everything. There wasn't anything we didn't like. We have no complaints.

Ưu điểm: It is quaint and in a nice location. It is very old, which was expected. Pretty. Came from Chicago area for a college visit early the next day.

Khuyết điểm: Cottage A was tight.Pull-out bed didn't have a top sheet-I specifically confirmed that the bed was made & ready.Comforter was in the closet, which was ok. The a/c unit is in the sitting room so bedroom was hot. Mold on bottom of shower curtain.

Khuyết điểm: This was our second time staying at the Henderson Castle. We very much enjoyed our first stay however this stay was not as pleasurable. We waited almost an hour for the included breakfast which really wasn’t included unless you went online and filled out a survey at the table. The mattress was worn sagging in the center making it difficult for two people. We tried to get access to the rooftop view three times within the two separate stays and it was never either available or working properly. Inquiries with certain staff were met with a tad bit of rudeness however other staff were very professional and courteous. Unfortunately we will not be staying there again

Ưu điểm: It was a charming experience. The staff was pleasant. I would recommend it to friends based on the location, the ambiance, and the chills you may experience from the ghost stories.

Ưu điểm: Dining room was awesome. The breakfast was good. The coffee on the first day was better (stronger) than on the second day.

Khuyết điểm: We were in Cottage A. The walls were thin, must've been no insulation between the rooms. We could hear the conversations (and other activities!) next door in Cottage B.

Ưu điểm: The house itself is a lovely example of historic architecture. The staff was very friendly. The grounds are beautiful. We could tell that a lot of effort has been put into making this a destination property, rather than just a run of the mill hotel. The antiques were very cool, too - just not to sleep on.

Khuyết điểm: The bed was really uncomfortable. I'm not sure the mattress fit the box spring. It was a bit like sleeping on a teeter-totter. Also, while some of the areas were too high to reach to be cleaned, the floor in the shower with the wet washcloth from a previous guest should have been well within reach. I would suggest investing in new, sturdy beds and bed frames.

Ưu điểm: I must honestly say that I was turned off from the start, The property is not well maintained. The staffing is obviously understaffed and not well trained. We arrived on a Friday at about 5 and waited at checking for 20 minutes for a receptionist to arrive even though we were in clear view of the bartender who chose not to pick up a phone and make an internal call to management to let them know that there were guests waiting to check. The receptionist was less than hospitable. It is obviously to me that management is to blame. This is not a destination location by any means.

Khuyết điểm: This is a portion of the letter that Henderson Castle sent the day before our check-in: "Castle guests possessing alcoholic beverages not purchased at Henderson Castle may be asked to leave the premises without refund. In the event that housekeeping finds any evidence of a violation of the alcoholic beverage policy in guest rooms, the guest will be subject to a $500.00 fine, which will automatically be charged to the guest's credit card that is on file." Really? I suggest to anyone who considers this venue reconsider and choose a hotel with a more gracious attitude even if you have to pay more. I understand the downtown Radisson is very nice and surrounded by high quality restaurants. We considered having dinner at their Chop House but after seeing our Spa Suite and finding dust everywhere, walls pulling away from surfaces in huge gaps that had been siliconed by someone who definitely did not know how to bond old woods and ceramic, and a spa tub of the normal corner spa shape and size took 3 hours to fill to a point where the jets could be run, we reasoned that the "High End" Chop House was probably just as poorly run as what we had experienced These things are management issues. We barely saw any staff. I counted 2 in a 24 hour period. It was easy to see that this venue is very poorly managed. If you are a princess or have one who wants to be married at a "castle" then the background from the very limited garden area might make for decent photos but tell the adults attending the ceremony to use their Marriott or Hilton or Radisson points and stay at a place where they will be confortable.

Ưu điểm: The rustic setting the eagles

Khuyết điểm: Saw a few bugs The bath tub water ran so slow it took 30-45 minutes to fill up the jacuzzi tub

Ưu điểm: The castle itself is amazing with 12 foot coffered ceilings, antiques, a 4th floor rooftop lounge, a terrace seating area as well as a pergola with a rippling waterfall high on a hill.

Khuyết điểm: The matress was queen size but the box spring was only a full...thought one of us would fall off in the middle of the night. The bathroom was unusual too. Tiny, but you showered in the room, just drew the shower curtain across the corner. If not careful, EVERYTHING in the room got wet.

Ưu điểm: what a great location, found this hotel by chance and only regret that the restaurant was closed that evening. Great roof top.

Khuyết điểm: one mattress didn't fit into the bed.

Ưu điểm: I thought it was cool to be on a castle, seemed great when we walked in! Loved the roof top hot tub and vat, but there was hardly anyone there and couldn’t turn the hot tub up,it must have been locked at 99 degrees .

Khuyết điểm: The steak was tough, and for the price I was very dissatisfied. The bartender got upset with me for saying it was bad. The rooftop closes at 10pm so we had not time to enjoy it. The rooms are quaint but really in need of updating. Or first room had a tub only and would have taken an hour to fill it up. They were not busy ( which is a surprise because it was in July and the busiest time of year) so we we’re able to move to another room. Well that room had no lighting and the shower was hardly working. It was like a horror movie standing in that dim old walk in shower. They moved us again. To finally the vineyard room at the top of the castle. It was better and the bed was finally comfortable. The maple room bed we were in the middle of the bed all night because it was too old and felt the springs. The breakfast was great but I didn’t realize in order to get the eggs and French toast you has to pay $8.99 and I thought it was included. We got it for free if we wrote a review.... the castle was a great concept but it definitely needs and over haul. It seemed like a major fire hazard also especially with all the updating needed. I would not go there again. They market it well but if they dont update and quit Nickle dining people it will go under.

Ưu điểm: The staff very friendly. The location perfect. Overall would recommend to everyone.

Ưu điểm: Love the old place, staff was attentive and accommodating. Beautiful old mansion. Food was delicious.

Khuyết điểm: Property needs a lot of attention to detail. Repairs made are funky and obvious. Weeds need to be sprayed, brickwork needs to be redone, plumbing needs to fixed correctly, etc. Also, we were not informed that breakfast was included.