Crystal De Luxe Resort & Spa

The food was very good. The price was very low for a 5-star all inclusive hotel. Some of the waiters in the restaurant were very attentive. There is a spa inside with reasonable prices with quality massages by Asian ladies. The heated lounge chairs are very relaxing after a massage. The cleanness of the room was very good. All rooms have a small balcony that you can relax.

I guess because it is all inclusive and it is cheap, the quality of the clientele profile is low. When we were there, there was a group of Turkish men, who started drinking at 10:00 am when the bar opens. I am not against drinking or starting early. However they were lying down next to the foreign guests in bikinis around the pool area with jeans and shirts and just stare at them during the day. During the night, they started an argument in the hallway that went on for hours. We called the reception but they did not do anything. Even though 70 rooms out of 300 were full, they clustered all in one corridor, therefore we could not sleep much between the constantly crying baby next door and the drunk arguing men in the hall. The walls are like paper. Moreover when you are hanging in the lobby bar, they have the kids disco every night with loud music. It is definitely not a couples hotel. We went there during February, when it was cold to use the outside pool. It was advertised in the massage package we bought that we can use the jacuzzi pool in the spa, they did not heat the pool inside, even though they can and said it is because nobody uses it. Well if you would heat it we would have used it. If you are a lady and buy the hamam massage, don't forget to remind them to take you to the private room inside the hamam. Because the same drunk men were in the hamam too, therefore I could not enjoy the hamam much. Lastly, I believe they can use a renewal, the hotel is 9 years old and the decoration is little bit too much golden for my taste. It would be better if they had a more hip and new decoration. The sofas in the lobby were stinking unfortunately.

The staff wasn't friendly on the front desk

The staff on the front desk and the staff in the Bar area there is only 1 elevator that was always full and late