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Wifi not in rooms. Continental breakfast is wonderful. It was nice to be away for the busy part of Key West but yet close so not a lot of driving. Front desk staff polite and pleasant rest is hit and miss. Rooms clean.
If the owners would spent a little money to modernize the rooms, this would be the place to stay in Key West. It's secluded, on the water and very reasonable. I will stay there again.
The carpet, a/c, tv's paint need upgraded. The tiki bar would be a great party spot.
Desperate need of improvement
The resort was not hard to find. It's location is right off the main strip. But when entered the parking lot was surprised by the unkept building. The staff was prompt and courteous. Overall the room was cleaned but paint was peeling off the walls, the toilet leaked, the bed was uncomfortable and squeaky, and everything that seemed worned down and old.
I didn't think the price was right for the stay and worth the price of the room.
Well... they had a bed.
Location and waterfront view... iguana and other wildlife were around the area so that was nice.
Termites, disgusting bathrooms, wife got bed-bug bites, unpainted drywall patch in room. Wouldn't pass housing code if newly built. Closer to a "no-tell-motel" than a resort.
Staff was poor, room was adequate. Air conditioning was poor.
The location is good, could rent a bike easily, stayed there for 3 nights and everyday someone did cleanup the room. There was a fridge and microwave which did help.
1)The room was nasty. The carpet needs to be changed immediately, not cleaned as you cannot walk without slippers in the room, your feet will be BLACK. 2) They provided a coffee machine but no sugar and/or creamer in the room. 3) The breakfast wasn't great, no eggs at all :( 4) There was a broken hair dryer in the bathroom cabinet, the cabinet had a lot of molds. 5) There were 2 lamps in the bedroom which did not work. 6) Worst of all, the AC was a wall /window fixed, right next to the bed. Guess the filter wasn't cleaned for a long time. I had a severe cold which got worst every night we were there. 7) Overall, not worth the money, very unhygienic and need a serious renovation or cleaning.
I liked the breakfast and the rooms were nice and comfortable. The hotel was 5 minutes away from everything. The room does not need to be upgraded. Seriously it's a room with beds, bathroom, and tv. Our tv was not a flat screen but so what... I thought for the price, this was great.
The staff seemed a little disoriented towards hotel policies. There was a lack of communication between managers and staff.
The room was quaint and very cool. Loved having a frig.
It was easy to check in and folks were friends enough.
pool wasn't heated and there could have been more of a breakfast selection
Not what we booked
Booked two beds and when we got there they told us they didn't have any left
Place was dingy
The property needs significant updates: new paint, non-dripping plumbing, wi-fi around the property (and rooms), carpeting, etc. It looks like the owners haven't invested anything in the property for at least 20 years.
Nothing to like ... I never got to experience Banana Bay Resort as they over booked the property and ended up palming me and my friend to another property further away from the activity center of Key West.
The property was over booked so we were dumped off at a lesser competition's facility. I was told (via e-mail) that I was notified as early as possible but the fact remains my notification came as I was enroute to the airport for a flight to Bogota. Very disappointed in the customer service. Whatever experience I had was tainted from the start.
The Capitana Key West ở New Town, Key West, cách Bãi biển Smathers và Bãi biển Higgs 10 phút lái xe.
dựa trên 199 đánh giá
Các chính sách khác nhau tuỳ thuộc loại phòng và nhà cung cấp.
The Capitana Key West nằm tại 2401 N. Roosevelt Blvd, Key West ở Mid Town East, cách trung tâm Key West 2,5 km. Smathers Beach là thắng cảnh gần nhất so với The Capitana Key West.
Giờ nhận phòng là 16:00 và giờ trả phòng là 11:00 tại The Capitana Key West.
Không, The Capitana Key West không có đường truyền Wi-Fi miễn phí.
Không, The Capitana Key West không có bãi đỗ xe miễn phí.
Không, The Capitana Key West không có dịch vụ đưa đón sân bay miễn phí.
The Capitana Key West cách Key West một quãng 2 km.
Có, The Capitana Key West là khách sạn phù hợp với thú nuôi.
Có, The Capitana Key West có hồ bơi trong khuôn viên.