Samui Palm Beach Resort

The staff was polite and helpful. Breakfast was great and the poola very nice as well the access to the beach.

We where given a room next to a very busy road with a crazy amount of traffic noise coming in to the room. The door was bent and had an inch wide opening with the frame allowing all the noise even more easily in. It was absolutely impossible to sleep. I have never experienced a this terrible room what comes to outside noise. Upon complaining we where told that this is a terrible discomfort to their guests, which they are fully aware of and where told that the same problem is with other rooms in building 6. Requesting an other room we where offered one in building 6 as all other rooms where reserved. I wonder why :) After a looong conversation with management the next day, we where not allowed to cancel and redundes the rest our 4-day stay. Finally they very reluctantly offered a room in a quieter building. I guess reluctantly as they considered it as an upgrade, which it kinda was as it had an extra single bed.....which we had no use of. Also about half the hotel was under construction and electrical tools ie saws and grinders started running estot morning. Was ok as we wake up early and tend to do things outside the hotel. Both construction and road noise concerning some rooms, should definitely be communicated prior to guests making a reservation. Management told us that they have informed booking.com about this already last year and where wondering why this info is not added to booking.