W Hotels Kuala Lumpur

Staff, room, views, pool and location. Vibe in general. Flexibility to change room and late check out.

For the price you pay, you should be getting breakfast included.

The car park was built with sufficient lighting and space and it was well maintain on its cleanliness, however, was a bit of a surprise not to found any rubbish bin around the parking area. The check in was swift and the front desk was very professional. The hotel is very trendy and I love the decorations they had. My room has a great view overlooking the skyline of KL and the KL tower. The room is very spacious and every switch was like a sensor touch especially a theme is given on the room lighting control. The bed is superb comfortable. The strength of the shower is moderate however, the bath tub is huge which I believe it could accommodate at least 2 person. The amenities given was quite sufficient and of high quality. I had a wonderful breakfast for two days with lots of options available. It was to my surprise that some buffet menu was changed and that keeps me exited to try on new options available. The hotel serves drinks such as whole young coconut to which most hotel I've been to would not serve. The check out was very swift as well and pleasant.

I found that the car park doesn't have any rubbish bin or even when you are at the lobby, no rubbish bin is to be found. The server at the breakfast restaurant needs to be well train as some servers was found to be quite fresh. The bath room was found to have stains on the basin, the bath tub and between the tiles which is unsightly. I actually wash the bath tub myself to remove the stain before I dare to dip in to the bath tub. The room was found with too many glasses around and I'm so afraid of breaking one that I store all the glasses at one side. The entrance sliding door to the bath room is difficult to open that I'm afraid a lady would built muscles just by opening the door. I wanted to give a call to the front desk to found out that the phone does not work. Curious myself, I thought the cable was loosen and I flip the phone to check to found out that there is so much dust collected underneath. The air-conditioning gives a certain vibration sound in the middle of my sleep during the mid night until I off the air-conditioning.

New and stylish hotel, spacious room with superb city view, cleanness, pleasant lightning, very friendly and accommodating staff. Loved the pool with a vibrant bar and urban city views. Delicious breakfast.

The pool water was a bit cold.

love the little touches in the room, just a perfect hotel.

construction work, nearby room but hotel was quick to move me.

Satisfied with the stay.

The cleanness of the room still needs some improvement. When I check-in to the room the bar table and the mirror were not clean and the carpet is wet. After my check-out I found out I was left out something I call back to the hotel and the reception staff told me that he will help me to check and call me back but end up I didn't receive any call till now. A bit of disappointing they should call even though they couldn't find it.