Rey Palace Hotel

The location is very good. Close to restaurants, safe neighborhood.

Booked a suite with extra big bed and bathtub, got a room without bathtub. After telling the staff this, he first said: There are no bathtubs. Then changed his mind and let us switch rooms. There was a bathtub, but no plug. So it was useless. The roomservice brought a plug and left without checking if it fits, and it didn't. Hot/cold water is not working properly. It's either super hot or ice cold. WiFi is very bad. Heater on the room was not working. Staff not always helpful, refused to book a taxi for us. The room and the hotel are oke, but for this price, and five stars you should expect more.

Ooh yes, room service came in without knocking. It's almost funny.

The mattress didn't have a topper so you could feel all the spirals sticking in your body. With the two little cushions (for 2 pers) it was also very uncomfortable to read when I was awake due to that awfull mattress. Further more did the bathroom door squeak so bad that we let it open not to wake up the other. The curtains are so light and transparent that if i would have slept, I would have woken up with the first beams of sunlight. Ooh yes and then the wifi wich is said to be in the whole building, yes if you leave your room door open you might have some reception. 5 star hotel?! I had the worst night in a long time. Their compensation you ask? A late check out. I'm really pissed and hope many people will read this and make their conclusions. My advice; look further!

The staff were nice. The only good thing about this hotel, literally.

The hotel is perhaps a 2 star, at a stretch 3 star, not 5 star as advertised on booking.com... The room was dated and freezing cold. The shower / bath area was mouldy. The "restaurant/bar" had the ambience of a school cantine. DO NOT BELIEVE THESE PHOTOSHOPPED PHOTOS. It is bad.