Pacific Edge Hotel on Laguna Beach

Staff was extremely friendly and helpful. Location was unbelievable - right on top of the Pacific Ocean. Management worked with us to resolve the issue and pro-rate the stay.

We had to move a couple of times -- the first 2 rooms smelled bad and the 3rd room had limited heating from a electric space heater that only warmed a radius of 2 feet. The staff knew that the carpeting on that building needed replacement, yet we were assigned to poorly fitted rooms one after the other. Still, it appeared that they rented these first 2 rooms to someone else that night. Having been in 3 rooms, I'll point out there was very little furniture (dresser, desk, small chair and bed) for the size of the room and the bathroom was, well, in need of a major up grade. The building needed paint and the handrails were rusty / rotted in some places.

The location was nice and near a beautiful beach. The Driftwood Kitchen and Deck restaurants on property were excellent. The manager Josh Brown was personable and attempted to fix our issues with our "check in" nightmare.

Upon check in at close to midnight, the employee at the front desk was incompetent and rude to say the least. The employee without saying anything, at first gave us room keys to the wrong room -a standard room with 2 double beds. We returned to the front desk saying that there must be a mistake as we had a confirmed reservation for a 2 bedroom suite. She basically just said that the room we had a confirmed booking for was unavailable...No apology or explanation. After several frustrating minutes, We asked to speak with the Manager and we were told they were not available until the next morning at 9:30 am. I asked for the managers phone number and phoned him myself. I woke him up at 12:20am and he proceeded to ask to speak to the front desk employee. Within 5 minutes, miraculously the room type that we had reserved (and there were several mentioned that night) was suddenly available! We were given the 2 bedroom suite right next to where the supply trucks came to unload every morning between 4:30 and 5 am... During our 5 night stay, the manager did reach out, we met and he apologized and offered to comp our valet charges. Considering we were busy during the day and really only there to sleep, I wouldn't recommend this property for that!

location was central

It would have influenced my booking decision to know that we might not be directly over looking the beach....