Iberostar Grand Portals Nous

Very clean and comfortable. I’m sure it gets its 5 star rating based on size of rooms and amenities. We had a lovely view from our room. We were greeted with a nice bottle of Viuve Cliquot.

For the price we paid for the Stargazers Room ($1,000+ per night), we were nonplussed. Service was sporadic. Service charges were higher than at most resorts. The high tech features were difficult to navigate and inefficient at best. The pool was not strategically located to offer a view of the Mediterranean, which should be the draw for this hotel, since it is right on the water, but quite a ways from Palma. The staff at the pool were inconvenienced when we asked them to put two lounges together for us. They never asked us if we wanted a drink or something to eat. Not cleaning after room service, we moved the dirty trays outside where they sat for over 24 hours after repeated calls. In summary, this resort needs some work with staff about the lack of service and should think carefully about all of the extra resort charges that are added to the bill (which don’t deliver).