Hotel Roc Illetas

hotel location, place quiet and beautiful, not far from Palma, very pleasant adminisrator Natalya

We booked double room with see view and balkony, but first night we spent in very, very small single room like "Harry Potter' room" without see view and balkony and without any explanation. As for the rest everething ok.

The hotel location and views.

The staff, they were inefficient, we had some problems and they did not act quickly, nor efficiently. Besides, the walls between rooms are fair thin and you have to heard other hosts' TV during the night.

Fairly good position, small beaches

The food was extremely poor quality, the reception staff on our arrival were not helpful, no minibar so could not keep drinking water cool, we had to pay 3 euros / day to use the safe in our room and we only found out when we tried to put valuables inside, it was not explained when we were handed our keys, no lifts to our floor so very awkward with cases another guest had to help us carry them 4/5 flights of stairs. Regularly witnessed other guests complaining to reception staff. We tried to make the most of it whilst we were there but certainly not the relaxing holiday we were hoping for.