Hard Rock Hotel & Casino

YOU DO NOT WANT TO STAY HERE; I REPEAT DO NOT STAY HERE

If you like having to call your insurance company after parking your car here, go for it! They ripped off panels on my brand new Jeep!!! And took hours to even let me report it to the hotel! They do not care!

First, they refused to let us check in until 5pm! And would threaten to charge us if we did not vacate the room before 11 am at check out. They forced a 2 hr grace period on us to check in but refused to accommodate us as a guest at check out with even a 1hr grace period. Then, they want to charge a resort fee, but you still have to pay to get into the pool! And $50 a person!!!! Outrageous! What’s the point of staying here if you can’t actually use the resort! Also expect $20 a day to have a mini fridge brought to your suite. Why are you in a suite if you don’t even have the amenities of a mini fridge. And to top it all off; they have tweakers vandalizing cars in the parking garage. And when I reported it, they took 2 hrs to even take my report down and meet me. It was the most absolute worst experience I’ve ever had with a hotel, the service was terrible, hotel terrible, outrageous fees everywhere. If you want to have fun, DO NOT STAY HERE. I wish I listened to the reviews beforehand. Not even a close walk to the strip so you also should expect to pay to get to and from anywhere in Vegas.

Disappointing

The beds were comfortable.

The room was not clean. There was dirty linen in a garbage sack, in the room when we arrived. The floor had not seen a vacuum, as there was bits and pieces of trash on the floor. The shower did not look clean and the walls in the bathroom were dirty.

The suite was very nice & the sand bottom pool is awesome.

Had an issue with security that was handled in a way I didn’t agree with, although this is the place I like to stay in Vegas I won’t be staying there again.

Bad room Bad front desk Costomer service

Cheap food at Mr. Lucky's 24/7...steak and shrimp.

Blackjack was not good and one of the dealers was not friendly at all.

I liked that the restraunts had gluten free menus! I also like that you are still a smoking facility!

I really hated the fact that we had no coffee pots in the rooms. it's very important to me to be able to get up and enjoy a cup of coffee and a smoke before greeting the world!

Nice comfortable bed

Overrated bar and pool. Currently a lot of construction

Comfort of beds

Location near airport, still can hear planes taking off and landing. A lot of noise from partygoers even very late at night