Novotel Leuven Centrum

The dining room were we had breakfast was very dirty. There were a lot of complaints at night due to the fact that there was a noisy party going on next door in a youth facility.

When we arrived, late in the evening, we were told that our booking didn't exist anymore, because our card had been rejected upon booking. We hadn't got any message about that at the time of the booking. They admitted it was their mistake, and managed to find us a similar room, but it took more than 1/2 an hour to prepare it, while our kids fell asleep in the reception. The staff was speaking very poor english, which is not to be expected of a 4-star hotel. First they made a reservation on our card of a bigger amount than the sum we had to pay for our 2-night-stay. After we paid for our stay, the reservation/guarantee should have been cancelled, but we had to make a few phone calls at the reception to make sure they give us back the money. To this day, after more than 10 days, the situation isn't solved!