Famous Crows Lisbon Suites

1. The location it's amazing, you are near Pasteis of Belem pastry (about 10 meters), cross the road to the bus/tram station (10 meters), near a bunch of local restaurants, McDonald's, Starbucks, a police station and the Jeronimo Monastery (50 meters on same street). The neighbour of Belem it's quite, paceful, very safe and friendly 2. The room - Alfama, was exactly as in the pictures, not any hide "suprises", very clean (towels change each 3 days, sheets each week), 2 twin beds make 1 king size double, a chair, a wardrobe, a table and 2 small cabinets. The bathroom has refilling machine shower gel and handfoam soap, everything was as in the pictures and very very clean. It has an air conditioning machine which was great on making warm in our room (January need some warming source) so nothing to complain about. Very good isolation could be the cause (but hey, that's a plus for noise isolation) 3. The security of the room was great, because you have a PIN code as the entrance, then a PIN code to each door of each floor you pass through, and a PIN to the room door (so no need to carry a key or a card and worry you could lost it) 4. Staff was great, communication with it, time of response, good English, kind and always happy to help. We arrive very late in the night when the reception it's closed (after 20:00) and we have resolve everything on Whatsapp in the arrival morning (when we were in our country, so everithing to be fine when we will arrive) 5. The payment - even if we selected payment at the host cash, the fact that the reception was closed during our arrival needed to be paying in advance. The hotel withdrawn our money in the morning of the arrival day (which was with our agree due the fact that the reception was closed on our arrival) and that was great because after payment was confirmed they already gave us the access PIN codes from the doors, so big point on communication and staff response. 6.

There could be little things to improve there, but nothing spectacular : 1. We didn't have flip flops (toiletries included so we assumed could be there) but it wasn't sometjing tragic (so other guests should be aware of this and bring their own) 2. We didn't have an Iron (maybe we should request it from reception, I don't know, but would be a plus if they will add it in the room) 3. The most annoying thing (and judging by that you could understand that the hotel is great, we are only complaining about the small details that would it make it perfect) : in the room they don't have any glasses/cups etc. (for drinking water, wine, or something like that), and we ask at the reception for 2 of them but unfortunately they didn't had it (the guy from the reception was extremely polite, kind, and respectful with us, and apologised that he could'n please our request, but even him did not have a glass for himself, and that was very funny) 4. If you go in the cold period (we were there in January with aprox 8-10 degrees in the night ), you should consider that in the bathroom it is not any kind of warm generator but the watter it's extremely hot, and in the first 2 minutes of shower, the bathroom it's very hot because of the steam. 5. In the area you cannot find any kind of shop (mini market or anything like that, to buy water, toiletries or snacks) so do not count on that. *The wifi signal in Room Alfama(2nd floor) it's a little bit weak (2,5 ghz and 5ghz also) and connection unstable even if they have difderent Access Points for each floor.