Lisbon Poets Hostel

The bedroom was clean and the staff that were emailing me details of how to obtain my key after check out time were friendly and efficient. Room was big and was close to local amenities.

On arrival the information given to us stated that breakfast was from 8:30 to 10:30, however when we came to get breakfast on our first day at just after ten we were told no more breakfast after ten and advised that the local cafe next door does breakfast. Really disappointed as we had paid for 4 nights at €216. We only actually had breakfast twice there as we were leaving early on the day of flying home ( didn’t mind missing it then ) however we weren’t offered a refund of any sort due to us missing breakfast because of the wrong information given to us but was told it was on the website (who is going to check website when we’re told the times of breakfast? ). I believe it was over priced as the breakfast consisted of ham, cheese, bread and x2 cereal. We were then told if we wanted extra towels would cost us €2 more, expected to use one towel for four nights? I have travelled in plenty of countries and paid a lot less for hostels before with much better customer experience. I hate leaving bad reviews as I feel it’s unfair so often don’t but I do feel this hostel is rated way too highly on booking.com for what it actually offers. The fire alarm went off while we were there and the guests were left to deal with it. Very unsafe & very disappointing. Would not recommend.