Britannia The International Hotel London, Canary Wharf

Filthy, next to building site

The rooms are fine and food is average.

The spa is appalling! The pool has a dirty grime around the edge, the steam room was too hot to use and the sauna was too cool to sweat! You have to pay extra to use the spa and we were fobbed off by staff when we complained. We booked the hotel so that we could visit the spa and we were very disappointed. It should also be noted that some rooms overlook a building site so if you don't get woken up by trains you will hear early morning drilling etc.

Windows not sound proof

Was right next to a construction site and windows were not sound proof woke up early morning to the loudest drilling sound ... a lot going on around the area could not sleep due to excessive loud noise and checked out super early as noise was unbearable

Briken AC, stuck in one position. Very tiny single rooms. Dirt. Catch on getting wifi, only 20 min a day are complimentary. Paid hotel support phone call-in line... Unfriendly staff from concierge up to manager, helpless fingerpointing to rules and booking broker.

Nothing...?

Poor service

View and location was great.

I didn't like the service. Asked twice for the air conditioning to be regulated down. As it was blowing at 28 degrees. First time was in the morning so they had all day to fix it. 2nd time was that night.. The resolution was they could open a small window for us. There was no smile and no service mind. The person behind the desk was just annoyed that there was something for him to fix. I asked for another room of that was or another fan.. But no...

inexpensive, but you get what you pay for

The location was good, reasonably close to Canary Wharf, and the cost was less than newer hotels in the area.

The hotel is a bit down at heels, worn carpet, noisy hard bed. No extras included, £7 a day for internet, £10 for a breakfast buffet that is nothing to rave about. Considerable construction in the area which makes getting around difficult (room service and one of the restaurants had an unnamed emergency and was closed).

Good Loaction

Wifi internet frequent breakdowns

Breakfast was chaotic had to ask staff for various things.torn wall paper in room. air condition noisy all night.

Very pleasant suuroundings. The room was booked as 'executive suite' and wasn't as big as we had anticipated,(the two beds necessarily pushed together) although the jacussi was good. View over the water from the bar was lovely. Breakfast was good.

It is convenient for the O2

The staff were very unhelpful and breakfast was a scrum.

My room was entred 3 times in the morning by a member of staff and not even a know or apology was heard!!

Only stayed for one night as watching a concert at near by O2, did'nt use any of hotel facilities but hotel seemed very good. Very near O2 stadium hich was great for our needs.

Not much else happening arounf hotel and alot of building work still going on

The wait staff at the pizza bar gave excellent service.

Rooms were dated. The bathroom on the 2nd floor had peeling paint, the tub faucet in room 510 leaked on to the floor, no adaptors plugs in rooms for international travelers. Computer room was out of service for the duration of our stay. No valet service available. This hotel should be 1-2 stars at most. The staff at the hotel avoided eye contact. Did not recieve value for my money.

Helpfulness of staff. Convenience of location. They provide a good service for business travel, with relatively efficient check-in and check-out.

Bed quite uncomfortable, I would expect better than two narrow singles pushed together for a double, and the bedding itself wasn't comfortable.