Hilton London Bankside

The Executive Suite was comfortable and beautiful decor. We stayed here for 2 nights with late checkout. Lounge access was nice, lots of choice (food/drink) Staff were friendly and helpful

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Chic hotel. Sparkling wine upon arrival. Very comfortable beds. Nice bar. Mostly friendly staff. Nice toiletries supplied as well as daily water bottles.

Check-in and check-out took way too long. Upon check-in they wanted to charge us way too much and it took quite a while to sort things out. When we went to our rooms we were assured the issue was solved. However, upon check-out, they wanted again to charge us (there were 3 rooms in our booking) the wrong amount and it took over 1/2 an hour to resolve the issue. One of the counter staff repeatedly coughed without any attempt at covering her mouth which caused us some distress considering the covid 19 status. Missed an in the room tea and coffee making facilities and a ice machine in the hallways. Complicated wi fi system, only worked for one of the three days we stayed. Seemed they were trying to charge for wi fi which is in 2020 assumed a standard in a 5 star hotel.