Leonardo Royal Hotel London City

The location was great, getting in to central london and not far from Fenchurch street station for us to get the train home

I tried to speak to one of the maids she replied 'No English' I was told by one of the reception staff, the maids do not need to speak English and not to converse with the guests I think ALL members of staff should speak English, as if we need anything and they have a trolley to replenish we should be able to ask them and they could do it there and then We were on the 13th floor, it meant anytime we wanted anything we had to go down to reception The runner on the bed had a dark stain patch, I left it to one side with the stain showing as I couldnt find the maid, when we came back the runner was put on the bed with the stain on the reverse side When we left after staying there for 3 nights I explained to the reception staff about the runner he said "I'm sorry about that" There was a coffee making machine, a kettle but no milk

Location is Epic, rooms are large and comfy with all amenties. Check out is 12.00 which is brilliant and breakfast goes on until 11. This was my second visit and I would stay again.

Only down sides were, 1. No bottle opener in the room ( I know I could have called down for one but I didnt) 2. No Milk jugs at breakfast 3. No early check in available. Check in at 3pm (but they were happy to store our bags)