Mina House Hotel

Staff were helpful and worked to move us for our second night due to an awful first room. Location is good for events at Hyde Park but we paid a premium for it (British Summertime concerts) and got very little sleep. Will not rebook.

Our first room was on the ground floor and had little more than a bed in it. Kettle & tea facilities were on table next to the head of the bed. The window looked on to a building well and was propped open with a plastic bottle (hardly secure) as there was no air-con. The property next door had adolescents up until all hours in the basement flat so window had to be shut, the curtains were hanging off and the bed was a small double with no support at all. It was impossible to sleep due to noise for people above and the hallway doors being banged by other guests at all time of night and morning. We were given another room for when we returned from the concert on Sunday. This was larger but again no air-con, window was propped open with aerosol and looked on to Craven road (constantly busy). Veneer on the table with kettle etc was peeling off, hairs were evident on the bed linen, no hairdryers in rooms. This felt like a hostel, not a hotel.