Best Western Plus White Horse Hotel

pleasant room and reception staff

Decor- very strange, heavy and dated.Bar staff very unhelpful. Arrived at 9.30 and was told that it was too late to even get a sandwich- had to dine on crisps and peanuts fron £1 machine

The reception was very welcoming with a roaring fire and very pleasant and obliging staff.

The bathroom, while very clean was pretty basic. The bath was very small and the shower was only adequate. The bath gel was in a bottle fixed to the wall which made it almost impossible to squirt it into the bath. Also I didn't like that the 'double' bed was two single beds pushed together. The ridge down the middle doesn't make for comfortable sleeping.

Staff were very friendly and efficient. Food was excellent. Rooms very clean and comfortable. Excellent location for quiet get away and not too far from lots of places of interest.

Room was double booked. Toilet did not flush correctly and a light was broken in the room.

The staff were very friendly, when I arrived while waiting for my room I was offered a coffee which was brought to me in reception. The manageress of the restaurant was very helpful and the Sunday roast beef lunch was excellent, and indeed was very reasonably priced. I found all the staff extremely friendly and courtious. The location of the hotel was very quiet, and only a mile or so from the Derry airport, with local buses and taxis all available into Derry City. Excellent breakfast.

Food,people,

Rubbish tv reception, 10 mins for shower to get warm, room smelt damp