Four Points by Sheraton Los Angeles International Airport

NOTHING ! 1 star hotel !! better sleep on the street

PRICE DON'T INCLUDE TAXES !! I DIDN'T KNOW ABOUT EXTRA TAXES and also 350 dollars of deposit for 7 days ( 50 dollars for each day) . Staff from front desk are from jungle , THEY OVERCHARGED ME 1116 Dollars after check in for no reason !!! in order to claim overcharged i have been forced to check out in 3 hours ( because overcharged was on pending, in order to cancel you need to end trip ). For 3 hours i had paid in total 2300 dollars, money that i received back in 4 days !!! From the start, for 7 days booking gaved me 900 dollars total cost, 1 month before of the check in they stopped me for the credit card full amount of 900 dollars !!! I have arrived at hotel and i asked to see the room, THEY DON'T ALLOW YOU TO CHECK THE ROOM BEFORE, so they refused. At front desk i have found out that the price don't include taxes, and that i must pay with credit card also 50 dollars for each day a deposit. Because it was 11 pm i payed with the card for the deposit. When i have arrived in the room i noticed that was another room !! not like in the photos !!! The room had a bad smell, and soon i started to hear the aiplanes that were in the take off mode, the noise was bad, bad like i was in the airplane , and the windows were vibrating. I went back to the front desk , the lady started lying that is the room from the photo, i have shown here photos from the booking and she continue lying,when i told her to come with me in the room and check together she stopped. She searched another room , and she gave me another key. Next room on the East side also, the same problem , not the room in the photo, the same smell, the same noise from airport. I went back to the front desk and asked to speak with the manager, manager gave us another room with 2 beds, on the inside wing, same smell, no fan in the bathroom, bad closing of the windows, 2 big holes in the front door, chair rotten, but LESS NOISE. horror hotel !!!

Bathroom super small, heat super noisy

The staff- the driver was amazing!

I've stayed here many times and am a member. I was so disappointed by this stay. The rooms are very run down and there is no longer in room dining. The heater didn't work, at night the room wouldn't be dark, and the bathroom was not clean.

it was the most unsafe terrible experience I have had in a hotel

It was near the airport

The air conditioning and heat in my room was broken. I had to call for staff to come in SIX times. And everyone told me something different. It was disruptive and uncomfortable