La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

Very clean

They ran out of pillows, they didn't have the advertised breakfast and the overall experience was very poor.

Cleanliness

Under construction

Staff was very friendly considering the circumstances.

A lot of noise from the construction. Only one door to get in and out way back by the pool. Breakfast needs a better attendant.

Unclean

Staff at desk was willing to work with me

Upon arriving in the room notes a general lack of freshness. Upon inspecting the restroom noted a red/brown substance on the outside of the tub. Unsure what it was but with small child was not going to stay somewhere where cleaning is not important. Told front desk staff who asked if I would stay in another room that we could inspect together. At that time I no longer wanted to stay at the location and they assisted in ensuring I received a refund. Sent picture of the substance to the front desk staff who said their GM would contact in the morning, was never contacted.