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We arrived at the hotel early evening. The receptionist was rather rude and unwelcoming. She did not smile, nor did she greet us. The first words she said were "checking in?". When we asked to gives us a room to a higher floor she checked on the computer and told us that there were rooms but could not make the change.... no explanation as to why. The copier was not working and she asked us to leave our passports with her and go to the room at which point I responded with a loud "No". How unprofessional not to apologize for the broken copier and not to clearly communicate that we had to wait for her to enter the passport information on the computer? There is ongoing construction on the street which causes noise. The morning stuff at the reception were exceptional! Polite, helpful and professional.
Great location, not so great hotel
The location was fantastic
The shower wouldn't drain and flooded the entire bathroom which btw has a frosted glass door with no latch that swing open unless you block it w a shoe. The bed is terrible. The rooms are super noisy! Good luck getting any rest.
Lo mejor del hotel es la ubicacion que te deja cerca de la mayoria de las atracciones de la ciudad
Las habiaciones pequeñas
Friendliness of staff who gladly provided ice for my wife's broken hand
A decent business hotel with clean, comfortable rooms with large windows, good bathroom, excellent location, helpful staff - nothing fancy, but good value for money
very good location. Room size and layout better than other Madrid hotels I've tried but....
Free wifi works intermittently or not at all makingit impossible for business. I had to go to Starbucks over the road. The shower was impossible to work without instructions. Why don't they leave instructions next to the shower. The next day there was no hot water ! Such a basic thing to get right. Clearly no interior designer in the reception area with a mix styles looking very odd.
It was frankly a disapointing experience. Nothing I really liked at the hotel except for the location.
Nothing worked at the hotel, the rooms were small and the bathroom flooded. They say they have internetaccess all over the hotel, but that didn't work either...
Staff not very helpful.
good location-- convenient to center of city
first night they put us in "room 107"-- next to the dining room and across from the kitchen. after 630am it was impossible to sleep!
our room was perfect.also hotel staff was so kind and hospitable.
The room was very nice and the location was great.
The bathroom door looks nice but doesn't work. when "closed" there is a 1cm gap all around the door.
Clean modern facilities, location
Hotel Quatro Puerta Del Sol ở trung tâm Madrid, cách Puerta del Sol và Phố Gran Via 5 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) miễn phí, báo miễn phí ở sảnh và dịch vụ giặt ủi/giặt khô. Khách có thể được phục vụ xe đưa đón sân bay với khoản phụ phí nhỏ.
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