H·top Cartago Nova

Nice location. The shower was good too.

Room dirty, no iron even though it was advertised and needed, bed and sheets uncomfortable, dinning room not clean and hot. A/c in dinning room not working. Had to buy food even though we had paid for it in package. Food not nice, no flavor. We expected much better service and cleanliness. Hallways were smelly.

The staff in dining room was amazing. Me and my sister are celiacs. The manager Francisco was amazing and always prepared gluten free food for us. I can highly recommend the croquetas and albóndigas. Delicious. The waitress Tatiana is professional and very friendly to us. The pool was nice and handy for our kids. The staff in bar was very friendly and nice as well.

I did last minute booking and the room we got was horrible. The bathroom was old, stinky, dirty and dust under bed and over the bed as well. The mattress was horrible too. My sister got bigger room with renewed bathroom. The first night I slept only 3 hours as there was a group of young Germans who were making lots of noise even after talking to them. Next day I requested to change the room and the Czech lady at the reception was very nice and changed the room. All was good after.

House keeping - decent!

Rude staff. Bad food. Customer care =0. Expensive beverages at bar. Severe company polocy ( like pool is closing at 7, you are not allowed to take a plastic cup without buying beverages from the bar, if you need a paper to print out from them prepare to pay 1 euro per page), repairs carried out in the hollway with smells and fumes (i've been with my kid), fridge in the room prepare to pay 3 euros per day and 10 euros deposit, no iron, no bin, absolutely nothing, bare room and a bit of furniture

Nothing but bad

Room smelly and was dirty. Noise level beyond belief as nightclub under hotel . Staff very rude . Like a holding pen for the Jeramy Kyle show . 40 sun beds for over 200 rooms . Staff just don’t care . Worst hotel I’ve ever stayed in .