Comfort Inn and Suites Metairie

The front desk clerk, Raven Morgan was commendable. She put forth tremendous effort to resolve our concerns and booking issues.

Management was horrible - they were unapologetic and tried to make me pay for 2 rooms after offering me an upgrade which I agreed to and paid for. since I booked through booking.com Comfort Inn had to okay the cancellation without penalty but refused to do that. Needless to say they told me they would. Then they told me I changed my booking date to 9/16/2019 which was false. Then they refused to come to the lobby and discuss these concerns. The manager, Asia sent messages through the desk clerk, Raven Morgan, who was trying her best to correct the errors. Asia told Raven to tell us we could move our belongings to the downgraded room to prevent the additional charges as our only option. We had already unpacked... after waiting in the lobby for over an hour Asia finally came out and said she didn’t know we were waiting on her. Asia said she thought we were on the phone.. At that point Raven corrected Asia stating that she had informed several times that we were in the lobby waiting to speak to her. Finally they canceled a booking date of 9/162019 which I never booked. Management, Asia and Julian, were very unprofessional and blatantly lied to our face about the entire incident.. I will never stay at another Comfort Inn and would never recommend this hotel to any of my family members or friends... This was the worst customer experience ever...