Hotel Park Villa

Nice area close to Condesa and Chapultepec Park. Short, pleasant walk to metro station

Receptionist asked for a 2000 deposit and after booking the room for an additional night the réceptionner demanded I pay an extra 300 pesos at checkout because my room I had booked two times before had two beds instead of only one. I asked for the receptionist to please allow me the same rate as before and she refused. My family and I spent over 125 dollars on dinner one night at their restaurant, and I believe she should have honored the lower rate.

We liked the garden and the location's easy access to the city. We also liked the traditional design and interior decorating of the hotel - it is very Mexican.

The staff were rude. The hotel says that our room accomodates 2 adults and 2 children. When my 12-year old nephew arrived they said he was not a child. We commented to the manager about the employee's rudeness and he never apologized for it. My wife ran into him two or three times outside the hotel at off-site restaurants and he did not even acknowledge her. My wife is Mexican from Mexico City and I lived there full time for 10 years. Usually hotel and restaurant staff are kind. This was an unpleasant exception.