Novotel Milan Nord Ca Granda

Alot of staff spoke English which was brilliant. They were very helpful in many areas. The hotel was clean, modern and welcoming.

We were woken by cleaners 4 out of 6 mornings spent at the hotel despite having the 'Do Not Disturb' sign up. We waited an hour between each course of our meal one evening. The pool was too cold to swim in, and every other guest agreed with us.

Spacious room with fine bathroom with shower. Good connection to Milano's central railway station by bus 42 and tram 5.

The breakfast was Italian -- I could not find raw vegetables, nuts, olives nor Italian soft cheeses such as ricotta.

The Bar and Restauran was under staff, service very poor, waiters did not care , appearance and furnishing looked like a Macdonald ,food quality was very poor served cold (inside the food frozen, obviously they were serving from frozen food). We also stayed at Novotel near the airport, but the Restaurant and Bar were in excellent in every respect.

No internet access in room

Helpful personnel Very quiet hotel

The pillows were too hard, not soft enough to get a good sleep The bed was very uncomfortable to sleep, not orthopaedic at all You could hear the noise of the elevator coming up and down you the room at night